FAQs
How Can I Place an Order?
Simply browse through our collections, select your choice or favourite items, and click on “Add to Cart.” Once you’re ready to make a payment, proceed to checkout, and follow the easy steps to make payment and complete your order.
Do You Have a Physical Retail Store?
No. But you can visit our production studio upon prior notice and appointment.
How Long Does Production Take?
Where selected item is not in stock or customer desire a personalized piece, the production period of such will take at least 6 to15 days.
What Shipping Options Do You Offer?
We offer both local and international shipping.
Are Exchanges Allowed, And If Yes Are They Free?
Yes, exchanges are allowed within the specified 7 days exchange window period. Exchanges may accrue additional costs and charges, which may include for its shipping.
Are Returns Allowed, And If Yes Are They Free?
Yes, returns are allowed within the specified 3 days return window period. Returns may attract additional costs and charges, which may include for its shipping. However, where the customer wishes to return an item due to damage not caused at the production, then such return is not allowed.
How Do I initiate an Exchange or Return?
Initiating an exchange or return is simple. Send us an email and our dedicated team will guide you through the process.
What Payment Methods Do You Accept?
We accept a variety of payment methods, including major credit cards, bank transfers and secure payment gateways. Choose the option that suits you best during checkout.
Is My Payment Information Secure?
Absolutely! We prioritize the security and confidentiality of your information. Our payment processes are encrypted, ensuring a safe and secure shopping experience.
Do You Offer Instalment Payments?
Currently, we don’t offer instalment payments. However, we’re always exploring ways to enhance your shopping experience, so stay tuned for updates!